Cancellation and Returns
- In case of change of plans, please cancel the booking 24 Hours in advance. This will free the car and will help other passengers avail Vasavi Cabs services. It is important to note that we do not support cancellations through our website or through email. Please reach out to our call center (7200 656 656) or on info@vasavicabs.com to proceed with cancellation.
- Any request for change in the itinerary will be subject to car availability, city/location feasibility and prevailing rates. Vasavi Cabs reserves the right to allow or disallow the changes. If a city/location addition is indeed allowed, it may require additional charges.
- Vasavi Cabs reserves to cancel the trip with minimum 4 Hours of advance notice in case of exigencies or external circumstances beyond Vasavi Cabs′s control. These could be local strike, bandh, curfews, natural calamities or even an unsupported pickup location.
- If the booking is cancelled within 6 hours of the pick up time or you do not show up at the designated pick-up location without any prior intimation given to Vasavi Cabs, the booking will be considered a NO SHOW. In such a scenario, Vasavi Cabs reserves the right to deduct appropriate amount up to 100% of advance payment to compensate the driver partner for his business loss.
- While we take a lot of efforts to maintain our cars, a breakdown during trip though rare is still a possibility. The reasons could include (but not restricted to) an accident on the road for no fault of our driver or the car developing some mechanical fault. In such a case, we will do our best to provide you an alternate within one hour. The driving time for the alternate car to reach your location will be over and above the one hour we would take to find an alternate. In the event you decide not to wait for the alternate car or we are not able to find an alternate, we will settle for the trip completed so far as per the terms below:
Note :
- If the break down has happened within 100 KM of you boarding the cab, you won't be charged anything.
- If the break down has happened over 100 KM of you boarding the cab, you will be given 50% discount on the km for the inconvenience caused. Please, pay the driver for the 50% km travelled at the rate of the extra km provided in your voucher. This is to take care of part of the costs incurred by the driver for your trip.
Refunds
If you are eligible for refunds based on the “Cancellation and Returns” policy above, then the refund will be remitted back to you in 7-10 working days. In case of any issues, write to us at info@vasavicabs.com or call us at 7200 656 656
